Password Reset in Beam
Password reset can only be performed from the Beam mobile app.
? Password Reset via the Web Application
➡️ Only the “Master” user (the initial account creator in Beam) can reset their password from the web application.
➡️ All other users (Coworkers, Managers, and Area Managers) can reset their password only through the Beam mobile app.
? New: Managers Can Reset a Coworker’s Password
Managers now have the ability to set or change a coworker’s password.
? To do this:
1️⃣ Go to the “Access” tab in the user’s profile.
2️⃣ In the section “Coworker’s access password for Web and Mobile”, enter a new password.
3️⃣ Click the “Save” button on the right to confirm.
? Beam Login Credentials
Each user’s Beam login credentials consist of three elements:
1️⃣ Company name → Typically formatted with hyphens (e.g., my-company).
2️⃣ Username → Usually in the format firstname.lastname. If necessary, it may be adjusted to avoid duplicates (e.g., firstname.lastname1.lastname2).
3️⃣ Personal password.
? PIN Access for Clocking In:
Coworkers may also have a PIN code, used exclusively for clocking in from a shared device (tablet or computer) in a store or workplace.
? More details on shared clocking are available [here].
? How to Reset a Password via the Beam Mobile App?
1️⃣ On the Beam mobile app login screen, enter:
• Company name
• Username
2️⃣ Instead of entering a password, click “Not yet” at the bottom left when asked “Do you have a password?”.
3️⃣ A security code will be sent via SMS to the phone number linked to the user’s profile.
4️⃣ Enter this security code in the app.
5️⃣ Set a new password.
? This security code is only used to set a new password and does not allow direct login.
? Ensuring Your Phone Number is Updated in Beam
? Your mobile phone number must be correctly registered and up to date in Beam.
? Without a valid number, you will not receive the SMS for password reset.
➡️ To update your phone number, ask your Manager, who can modify it from the “Access” tab in your coworker profile within the Beam web application.
NOTE:
As an alternative, you can ask to your Manager to enter in your profile on the webapp and go to the tab "Access" and assign a new password from there