How to reset your password?

Password Reset in Beam

Password reset can only be performed from the Beam mobile app.

? Password Reset via the Web Application

➡️ Only the “Master” user (the initial account creator in Beam) can reset their password from the web application.

➡️ All other users (Coworkers, Managers, and Area Managers) can reset their password only through the Beam mobile app.

? New: Managers Can Reset a Coworker’s Password

Managers now have the ability to set or change a coworker’s password.

? To do this:

1️⃣ Go to the “Access” tab in the user’s profile.

2️⃣ In the section “Coworker’s access password for Web and Mobile”, enter a new password.

3️⃣ Click the “Save” button on the right to confirm.

? Beam Login Credentials

Each user’s Beam login credentials consist of three elements:

1️⃣ Company name → Typically formatted with hyphens (e.g., my-company).

2️⃣ Username → Usually in the format firstname.lastname. If necessary, it may be adjusted to avoid duplicates (e.g., firstname.lastname1.lastname2).

3️⃣ Personal password.

? PIN Access for Clocking In:

Coworkers may also have a PIN code, used exclusively for clocking in from a shared device (tablet or computer) in a store or workplace.

? More details on shared clocking are available [here].

? How to Reset a Password via the Beam Mobile App?

1️⃣ On the Beam mobile app login screen, enter:

    •    Company name

    •    Username

2️⃣ Instead of entering a password, click “Not yet” at the bottom left when asked “Do you have a password?”.

3️⃣ A security code will be sent via SMS to the phone number linked to the user’s profile.

4️⃣ Enter this security code in the app.

5️⃣ Set a new password.

? This security code is only used to set a new password and does not allow direct login.

? Ensuring Your Phone Number is Updated in Beam

? Your mobile phone number must be correctly registered and up to date in Beam.

? Without a valid number, you will not receive the SMS for password reset.

➡️ To update your phone number, ask your Manager, who can modify it from the “Access” tab in your coworker profile within the Beam web application.

NOTE:
As an alternative, you can ask to your Manager to enter in your profile on the webapp and go to the tab "Access" and assign a new password from there