Request a change on its own shift (Coworker)

Requesting a Shift Change

A Coworker can submit a request to their manager to modify one of their own scheduled shifts.

⚠️ Please note: these requests can only be made for published shifts.

⚠️ It is possible to request a change for a shift (work or absence) as long as it is in the future — including today — unless a punch has already been recorded for that shift.

? Types of shift change requests:

    •    Simple change: adjusting a parameter of the same shift (start time, end time, or break).

    •    Day change: moving a shift to a different day.

    •    Combination: changing both the day and some of the shift’s parameters.

    •    Shift swap: exchanging one shift with another, or with an absence (e.g. swapping a rest day with a working day).

? Steps to submit a request

    1.    The employee starts by selecting the day of the original shift to be changed, using a monthly calendar view showing all their published shifts.

    2.    Once a day is selected, the scheduled and published shift(s) for that day will appear.

    3.    The employee then selects the shift they wish to modify and clicks “Validate your request.”

? Default view

By default, the shift change settings apply to the same day, with no changes to start time, end time, or break.

? Note: If any parameter is modified, the changes will be visible directly in the request summary.

Example: if the start time is changed from 11:00 to 11:30, this update will be shown in the request.

? Example: Day change

If the new target day already has a published shift, the system will ask you to select the desired action:

    •    Simple change: the original shift will be moved to the selected day, without affecting the existing shift. This could result in a conflict that will need to be resolved.

    •    Shift swap: the shifts from both selected days will be exchanged.

Once you’ve chosen the action, a preview of the requested change will be displayed.

✅ Finalising the request

Once everything is confirmed, click the green “Create request” button at the bottom of the screen to submit it.

⚠️ Situations requiring attention

    •    If there are pending requests involving the same shift, a warning message will appear.

    •    Creating a new request will likely require you to manually cancel any previous request(s).

❌ Cancelling a request

To cancel a request, open its details, click the three-dot menu in the top right corner, and select “Cancel request.”

? Where to view your requests

    •    All requests you’ve submitted will be listed under the “Request Management” tab, in the pending section.

    •    You can also access pending or processed requests directly from the shift detail view, under the “Requests” tab.

? What happens next?

    •    The Manager receives a notification with the proposed change.

    •    From their weekly view or notification panel (on the desktop or mobile app), they can accept or reject the proposal.

    •    If accepted, the change is applied automatically without needing to republish the schedule.

    •    If rejected, the original shift remains unchanged.